Lost ASTC Bus Pass? How to Get a Duplicate Pass (Step-by-Step, 2025)

Have you lost ASTC bus pass? Now you want to know how you can get a duplicate pass, follow the five steps below: secure proof of loss (FIR or written declaration), collect required identity documents, submit the duplicate application (online or at the nearest ASTC office), pay the replacement fee, and collect the new pass or smart card.

What you need to do?

1. Stop using the lost pass. If your pass is a smart card, report it (to avoid misuse) per ASTC instructions.
2. File an FIR or written declaration of loss. Many ASTC offices require an FIR. If you’re in a small town, a signed written declaration on a local police station or notary letter may be accepted — keep a copy.
3. Identity Card & documents. You need to submit a valid ID card & documents to get a duplicate pass.
4. Contact your nearest ASTC office or helpline. Ask for the duplicate-pass form from the ASTC offices or you can apply online.
5. Keep a copy of payment receipt and application number. You’ll need these to track the progress or to check the status of your duplicate pass.

---

Documents required for a lost ASTC bus pass

• Original or scanned identity proof (Aadhaar / Voter ID / Passport / PAN – use whichever ASTC accepts).
• Copy of the lost pass (if you have a photo or last used ticket details) — optional but helpful.
• FIR copy or police written acknowledgement of loss (date, place, FIR number).
• Passport-size photograph (as per original pass requirements).
• Any concession proof (student ID, senior citizen ID, government employee ID) if the lost pass had a concession.
• Proof of payment of duplicate fee (receipt/transaction screenshot).

---

How to Apply for a Lost ASTC Bus Pass

You can apply for lost bus pass using two process, i.e; Online & Offline. You have to choose any of the option to get a new pass.

Lost ASTC Bus Pass Offline Process

1. Visit your nearest ASTC office with the documents listed above.
2. Ask for the “Lost Pass Application” form. Fill it in and attach the FIR copy, photographs and ID proof.
3. Pay the duplicate fee at the counter (get a receipt).
4. Collect acknowledgement slip / token. Note the expected collection date (some offices issue a temporary pass while replacing smart cards).

Lost ASTC Bus Pass Online Process

---

Fees & timeline

Note: Replacement fees and turnaround times vary by pass type (monthly/quarterly/annual / concession) and by ASTC office. Always confirm fees with your local ASTC office or official website and replace the placeholders below.

Pass type	Typical duplicate fee (example)	Estimated processing time
Monthly pass (regular)	₹50–200	1–7 working days (smart card replacement may take longer)
Student / concession pass	₹100 — [concession may apply]	3–14 working days
Smart/RFID card replacement	₹150 — [often higher due to card cost]	7–21 working days (or collect on specific date)

---

Sample FIR / Written Declaration

Below is a ready-to-print FIR for ASTC bus pass lost declaration template. Copy it to a plain page, take a printout and submit to the local police station. Keep several copies — you will attach one to the ASTC duplicate application form.

[To be printed on plain paper / submitted at local police station]

Date: [DD/MM/YYYY]

Subject: Complaint regarding lost of ASTC bus pass / smart card

To
The Officer-in-Charge,
[Name of Police Station],
[City/Town], [District], Assam.

Sir/Madam,

I, Shri/Smt. [Full name], son/daughter of [Father's/Husband's name], resident of [Full address], hereby state that I lost my ASTC bus pass on [date of loss] at/about [place or route where it was lost].

Details of lost pass:
- Name on pass: [Full name]
- ASTC pass number (if known): [pass number or last transaction details]
- Pass type: [e.g., Monthly/Student/Senior citizen/Concession]
- Validity: [from DD/MM/YYYY to DD/MM/YYYY]

I request you to kindly register my complaint and provide an FIR/acknowledgement copy which I can submit to ASTC for obtaining a duplicate pass.

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Yours faithfully,
(Signature)
Name: [Full name]
Phone: [Mobile number]
Address: [Full address]

Tip: If local police ask for more details (last used stop, time, bus number), include them. If police refuse to file a full FIR for a simple lost bus pass, seek an official written acknowledgement or “loss report” — ASTC often accepts either.

---

ASTC Office Directory

Here are the contact details for Assam State Transport Corporation (ASTC):

Office	Address	Phone / Contact	Timings
ASTC Head Office	Paribahan Bhawan, Paltan Bazar, Guwahati-781 008, Assam	(0361) 2739552 Toll-free Helpline: 1800-345-3986	10:00 AM to ~5:30 PM
Regional Office – Guwahati	ISBT Division: Betkuchi, Guwahati, Assam	— (specific landline not listed)	There is a 24-hour bus stand / depot nearby: functional all day.
Local Depot (e.g., Guwahati City Depot)	Ttiloi Bari, Dibrugarh – example local depot of ASTC	— (contact not listed)	Example hours: Mon–Sat ~8:00 AM–9:00 PM for a local depot.

If the lost pass is being misused, immediately report the misuse to the police and the ASTC helpline. Provide details of last known transactions or visited place if available. Ask ASTC to block the lost smart card to stop unauthorised use.

---

Downloadable & helpful assets

• Printable FIR / loss declaration (PDF)
• Duplicate pass application form (PDF)
• Application status tracker

---

Frequently Asked Questions

---

Still have questions?

If you prefer, use the contact form below to send us your city and phone number — we will help locate your nearest ASTC office and the current duplicate fee.