Learn how to cancel your TSRTC bus pass online and apply for a refund. Step-by-step instructions, refund eligibility, and cancellation policy explained clearly.
If you’ve applied for a TSRTC bus pass online and now you need to cancel it, here’s in this post we will guide you about the cancellation and refund process.
Cancel Your TSRTC Bus Pass Application
Cancelling a TSRTC bus pass is a simple process, much like applying for one. However, unlike the application process that requires submitting documents and completing multiple steps, cancellation only involves providing a valid reason.
Before proceeding with the cancellation, ensure you have the following details: The registered mobile number or email address registered with the pass and your bus pass or registration number.
Visit the TSRTC Bus Pass Portal:
Firstly, you have to visit the official website portal of TSRTC bus pass or enter https://online.tsrtcpass.in/ in your web browser address bar & click on enter.
Log In to Your Account:
Now you have to enter your login credentials (mobile number or email) you used during the application process. If you don’t remember your password you can use the forget password feature to reset your account password.
Navigate to the ‘Bus Pass Cancellation’ Section:
Next, you have to click on the Bus pass and choose the type of the bus pass. There you will be able to see the option for the cancellation.
Select ‘Cancel Application’:
Choose the specific bus pass application you wish to cancel and then click on the “Cancel Application” button.
Provide Cancellation Details:
In the next step a popup will appear which will ask you to enter the reason for cancellation in the provided field. You need to provide the exact reason for the cancellation, otherwise you will not able to get a refund for the bus pass. After reviewing the information, confirm the cancellation.
Submit the Cancellation Request:
This is how you can cancel your TSRTC bus pass online and after confirmation, submit your cancellation request. You should receive a confirmation message or email regarding the cancellation.
TSRTC Bus Pass Refund Policy
If your application is successfully cancelled then only you are eligible for the refunds. TGSRTC bus pass refunds are subject to TSRTC’s terms and conditions.
If your application was approved and payment was made, the refund process is as follows:
Refund Eligibility:
There are many eligibility criteria for the refund to process. Refunds are typically processed if the cancellation is made before the pass is activated or used. If you have used your pass for one day only and then you want to cancel the pass.
Then you bus pass will cancel but you will not receive any refund for the bus pass. There are some software install on the bus depot so they can easily find whether you have used the pass or not and how many times.
The exact refund amount may vary based on the time of cancellation and TSRTC’s policies.
Refund Processing Time:
If all conditions are met and the cancellation request is valid, your refund will be processed within 7 to 10 working days. The amount will be credited to the original payment method used during the application process.
For example, if a credit card was used, the refund will be automatically adjusted in your credit card statement. If the payment was made via bank transfer, the refund will be credited directly to the same bank account.
As for those who paid in cash or at a TSRTC bus counter, they can visit the nearest bus depot with their cancellation confirmation. Upon verification, the refund will be issued on the spot at the counter.
Checking Refund Status:
For the people who opt for the cancellation through the online mode can check the status of the applicaition using the following link: To check the status of your refund, visit: https://www.tgsrtcbus.in/refund-status.html.
Enter your ticket number and the email address, click on the check status button to get the refund status.
Things to Remember
- Make sure that you have cancel the bus pass before its activation date or before it get approved. Otherwise you are not eligible for a refund.
- Always Keep a 2 copies of the cancellation confirmation by yourself for your records.
- For any issues or further assistance, contact TSRTC customer support or comment below